Term Conditions Page

Return & Refund Policy – Australian Mart Ltd.

At Australian Mart Ltd., your satisfaction is our priority. We offer refunds and exchanges within 3 days of delivery, subject to the following terms:

Discounted Items

• Items purchased during sales or promotions are final sales and cannot be refunded or exchanged.
• Please double-check your selection during such offers.
• Our support team is available for any queries.

Payment Options

We provide secure payment methods, including:

• Cash on Delivery (COD)
• Bkash, Nagad, and Other Wallets
• Debit/Credit Cards

For certain orders, based on value or shopping history, an advance payment of 5-10% or the delivery charge may be required, payable via Bkash or Nagad.

Return & Claims Policy

Products qualify for returns if they meet any of these conditions:

• Quality defects
• Shipment damage
• The wrong item, size, or variant delivered
• Item lost in transit

? Report issues to our Customer Service within 3 days of delivery for a prompt resolution.

How to Return

1. Contact Customer Support at info@australianmartltd.com / +880-2-44864013 within 3 days to request a return authorization.
2. Ensure the product is unused, with original packaging and tags intact.
3. Provide proof of purchase.
4. Follow the return instructions and include the return authorization number on the package.

? Note: Return shipping costs are the customer’s responsibility unless the return is due to a mistake or defect.

Refunds & Exchanges

• Refunds: Issued to the original payment method within 7-10 days, excluding return shipping fees.
• Exchanges: We can replace the item with one of equal value or adjust the price for a higher-priced item. Delivery times may vary.

Non-Returnable Items

• Perishable food items (to ensure safety and hygiene).
• Gift cards & final sale items.
• Products that have been opened, used, or altered.
• Returns are initiated after 3 days of delivery.

Assistance

For any return-related queries, contact us at:
? Email: info@australianmartltd.com
? Phone: +880-2-44864013
? Address: 12, Sonargaon Road, Sonartori Tower (Level 12), Dhaka-1000

At Australian Mart Ltd., we strive to ensure a seamless shopping experience!